Shipping & Returns

Shipping methods

Shipping charges will be calculated at checkout. We offer domestic shipping with UPS and USPS at discounted rates. You can choose your preferred shipping carrier and delivery speed.
We currently do not offer International Shipping due to the shipping cost and custom requirements. 

Return Policy 

We stand behind our products and quality.
If for any reason, you are not completely satisfied with your purchase please contact us at we will do our best to make you happy! 

Please note that our made-to-order items are not returnable.
Regular collection items must be returned within 30 days after delivery.

All items must be in new (mint) condition. Returned items that show evidence of use, wear or have been altered will not be refunded.

The customer is responsible for return shipping costs.

Return Process

Please contact our customer service department (before returning any product) to receive your return instructions. Please repack you item(s) in the same manner as it was sent. You will be held liable for any item(s) that are damaged during return shipping due to improper packaging.

Refund will be issued once CatsEssentials receive and inspect the returned item(s).

Returns take 5-7 business days to process after we receive them.