Shipping & Returns

30-Day Picky-Cat Return Policy

We understand that sometimes things don't go as planned. That's why we offer a 30-Day Picky-Cat Return Policy to give you and your cat the peace of mind you deserve. If you're not 100% satisfied with your purchase, you may return it within 30 days for a full refund or exchange.

Please note that all returned items must be in unused, pristine condition and in their original packaging to be eligible for a refund. Unfortunately, we cannot accept returns on items that have been used, even minimally. To initiate a return request, please contact Cats@CatsEssentials.com, and a return shipping label will be provided.

Kindly be aware that return shipping costs are the responsibility of the customer. The cost of return shipping will then be deducted from your refund. Thank you for your understanding, and we look forward to ensuring your shopping experience is purr-fect.

The refund policy does not include miniature furniture collection.

 

1-Year Whiskers Warranty Policy

 

At CatsEssentials, we stand behind the quality and durability, which is why we are pleased to offer our One-Year Whiskers Warranty on our Miniature Furniture range. If you discover any functional defects in your purchase within one year of receiving it, please don't hesitate to reach out to us. We will diligently work with you to troubleshoot and resolve the issue. In order to proceed, we may require you to provide proof of the defect in the form of photos and/or videos. Please note that this warranty does not cover standard wear and tear or any damages resulting from misuse. The method of resolution will be at CatsEssentials' discretion and may include repair, replacement, or refund. We're committed to making sure you're completely satisfied with your feline essentials.



Our Paw-Sprint Shipping

 

Free Shipping Above $139

We love treating our customers, so we're excited to offer Free Shipping on all orders over $139, exclusive to the contiguous USA. Alaska and Hawaii are subject to calculated shipping rates. Canada shipping rates are calculated at checkout and do not include duties.

 

We Ship Within 3-5 Business Days

We understand that when you order something, you want it right 'meow,' which is why we strive for quick dispatch times. Our standard Service Level Agreement (SLA) is that items typically ship within 3-5 business days, while made-to-order furniture ships within 2 weeks. Please be aware that we operate on a Monday to Friday shipping schedule.

 

Newsletter Purrks

Signing up for our newsletter is awesome! You'll be the first to know about new products and special offers, plus you'll enjoy free delivery on eligible items.